ATM Query
DownloadGlobal Concierge
The UnionPay Concierge service is not just for the luxury traveler or the high flier. Our concierge
service can be used by all cardholders to help with everyday tasks as well as assist with special
requirements, including travel, entertainment, shopping and other personal needs.
-
Travel
Consultation about vaccination prior to
travel and assistance with visa application
Assistance with hotel recommendation and
reservation
Assistance with flight information and
reservation
Assistance with the rental, recommendation
and reservation of luxury cars
Translation assistance
Yacht / Private Jet Charter Assistance
-
Entertainment
Recommendations and reservations of golf
courses
Recommendations and reservations for dining
locations
Reservations for activities and
performances
Ticket reservations at sporting
events
Information and recommendation of SPAs,
fitness centers and sports centers
-
Shopping
Major Shopping, Flower and Gift Delivery
Assistance
Shopping assistance (Hong Kong and
Paris)
We provide communication and information for above services, and cardholders will take the cost in
merchant side.
Note：The above services may vary due to different card issuing markets and issuers. For more
details, please refer to the terms and conditions as stipulated by the issuing bank.
Service Hotline, Email, H5 Access:
| Country | 24*7 Hotline | Overseas call | Email address | Website |
| Hong Kong, China | 852-2169 0108 | premiumhk@unionpayintl.com | NA | |
| Macau, China | 853-6262 6324 | NA | ||
| Cambodia | 1800-201-352 | +1-408-351-0339 |
upi.cambodia@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=kh |
| Georgia | 0800-008-025 | +1-408-351-2821
|
upi.georgia@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=ge |
| Indonesia | 0018-0306-5141 | +1-408-351-0735 |
upi.indonesia@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=id |
| Malaysia | 1800-813-692 | +1-408-351-3196 |
upi.malaysia@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=my |
| Philippines | 1800-1118-0012 (PLDT) 1800-8441-0931 (GLOBE) |
+1-408-351-0766 | upi.philippines@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=ph |
| Portugal | 800-210-324 | +1-408-351-8527 |
upi.portugal@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=por |
| Singapore | 800-4922-471 | +1-408-351-1676 |
upi.singapore@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=sg |
| Thailand | 1800-012-310 | +1-408-351-0826 |
upi.thailand@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=th |
| Ukraine | 0800-504-228 | +1-408-351-8367 | upi.ukraine@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=ukr |
| Vietnam | 12280369 (VIETTEL) 121020176 (MOBIFONE) 12032517 (VNPT) |
+1-408-351-0337 | upi.vietnam@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=vn |
| South Korea | 080-880-0273 | +1-408-351-3837 | upi.korea@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=KR |
| Kazakhstan | 8-800-080-8247 | +1-626-507-3786 | upi.kazakhstan@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=KZ |
| Laos | 001 408 351 0217 | +1-408-351-217 | upi.laos@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=LA |
| Myanmar | 08008008046(MPT) 001-408-351-0917 (TELENOR,OREDOO,MYTEL) |
+1-408-351-0917 | upi.myanmar@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=MM |
| Canada | 1-855-920-4086 | +1-604-227-6828 | upi.canada@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=CA |
Note:Please dial the relevant service line number as indicated as your card issuance country.