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DownloadGlobal Concierge
The UnionPay Concierge service is not just for the luxury traveler or the high flier. Our concierge service can be used by all cardholders to help with everyday tasks as well as assist with special requirements, including travel, entertainment, shopping and other personal needs.
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Travel
Consultation about vaccination prior to travel and assistance with visa application
Assistance with hotel recommendation and reservation
Assistance with flight information and reservation
Assistance with the rental, recommendation and reservation of luxury cars
Translation assistance
Yacht / Private Jet Charter Assistance
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Entertainment
Recommendations and reservations of golf courses
Recommendations and reservations for dining locations
Reservations for activities and performances
Ticket reservations at sporting events
Information and recommendation of SPAs, fitness centers and sports centers
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Shopping
Major Shopping, Flower and Gift Delivery Assistance
Shopping assistance (Hong Kong and Paris)
We provide communication and information for above services, and cardholders will take the cost in merchant side.
Note：The above services may vary due to different card issuing markets and issuers. For more details, please refer to the terms and conditions as stipulated by the issuing bank.
Service Hotline, Email, H5 Access:
| Country | 24*7 Hotline | Overseas call | Email address | Website |
| Cambodia | 1800-201-352 | +1-408-351-0339 |
upi.cambodia@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=kh |
| Georgia | 0800-008-025 | +1-408-351-2821
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upi.georgia@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=ge |
| Indonesia | 0018-0306-5141 | +1-408-351-0735 |
upi.indonesia@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=id |
| Malaysia | 1800-813-692 | +1-408-351-3196 |
upi.malaysia@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=my |
| Philippines | 1800-1118-0012 (PLDT) 1800-8441-0931 (GLOBE) |
+1-408-351-0766 | upi.philippines@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=ph |
| Portugal | 800-210-324 | +1-408-351-8527 |
upi.portugal@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=por |
| Singapore | 800-4922-471 | +1-408-351-1676 |
upi.singapore@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=sg |
| Thailand | 1800-012-310 | +1-408-351-0826 |
upi.thailand@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=th |
| Ukraine | 0800-504-228 | +1-408-351-8367 | upi.ukraine@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=ukr |
| Vietnam | 12280369 (VIETTEL) 121020176 (MOBIFONE) 12032517 (VNPT) |
+1-408-351-0337 | upi.vietnam@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=vn |
| South Korea | 1670-6200 | +82-2-6240-3666 | NA | |
| Russia | 8 800 700 26 94 | 7 495 937 26 94 | ||
| Kazakhstan | 8 800 200 69 95 | 7 495 935 70 | ||
| Japan | 03-3560-8232 | |||
Note:Please dial the relevant service line number as indicated as your card issuance country.