Global Concierge
The UnionPay Concierge service is not just for the luxury traveler or the high flier. Our concierge
service can be used by all cardholders to help with everyday tasks as well as assist with special
requirements, including travel, entertainment, shopping and other personal needs.
-
Travel
- Consultation about vaccination prior to travel and assistance with visa application
- Assistance with hotel recommendation and reservation
- Assistance with flight information and reservation
- Assistance with the rental, recommendation and reservation of luxury cars
- Translation assistance
- Yacht / Private Jet Charter Assistance
-
Entertainment
- Recommendations and reservations of golf courses
- Recommendations and reservations for dining locations
- Reservations for activities and performances
- Ticket reservations at sporting events
- Information and recommendation of SPAs, fitness centers and sports centers
-
Shopping
- Major Shopping, Flower and Gift Delivery Assistance
- Shopping assistance (Hong Kong and Paris)
We provide communication and information for above services, and cardholders will take the cost in
merchant side.
Note:The above services may vary due to different card issuing markets and issuers. For more
details, please refer to the terms and conditions as stipulated by the issuing bank.
Service Hotline, Email, H5 Access:
Country | 24*7 Hotline | Overseas call | Email address | Website |
Hong Kong, China | 852-2169 0108 | premiumhk@unionpayintl.com | NA | |
Macau, China | 853-6262 6324 | NA | ||
Cambodia | 1800-201-352 | +1-408-351-0339 |
upi.cambodia@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=kh |
Georgia | 0800-008-025 | +1-408-351-2821
|
upi.georgia@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=ge |
Indonesia | 0018-0306-5141 | +1-408-351-0735 |
upi.indonesia@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=id |
Malaysia | 1800-813-692 | +1-408-351-3196 |
upi.malaysia@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=my |
Philippines | 1800-1118-0012 (PLDT) 1800-8441-0931 (GLOBE) |
+1-408-351-0766 | upi.philippines@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=ph |
Portugal | 800-210-324 | +1-408-351-8527 |
upi.portugal@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=por |
Singapore | 800-4922-471 | +1-408-351-1676 |
upi.singapore@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=sg |
Thailand | 1800-012-310 | +1-408-351-0826 |
upi.thailand@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=th |
Ukraine | 0800-504-228 | +1-408-351-8367 | upi.ukraine@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=ukr |
Vietnam | 12280369 (VIETTEL) 121020176 (MOBIFONE) 12032517 (VNPT) |
+1-408-351-0337 | upi.vietnam@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=vn |
South Korea | 080-880-0273 | +1-408-351-3837 | upi.korea@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=KR |
Kazakhstan | 8-800-080-8247 | +1-626-507-3786 | upi.kazakhstan@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=KZ |
Laos | 001 408 351 0217 | +1-408-351-217 | upi.laos@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=LA |
Myanmar | 08008008046(MPT) 001-408-351-0917 (TELENOR,OREDOO,MYTEL) |
+1-408-351-0917 | upi.myanmar@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=MM |
Canada | 1-855-920-4086 | +1-604-227-6828 | upi.canada@axa-assistance.com.cn | https://upigcas.axa-assis tance.com.cn/?region=CA |
Note:Please dial the relevant service line number as indicated as your card issuance country.