UnionPay Premium Card

Global Travel Assistance01

Travel assistance is always available for you anywhere in the world. If you require language assistance, help with lost passports or are in an emergency situation, we can assist you. Global Travel Assistance can help in any of these circumstances:

In fact, we can assist you in any of these circumstances:

Pre-Trip Information & Assistance

Delayed and lost baggage

Urgent translation service

Lost passports

Emergency message transmission

Emergency legal aid

Early return/trip continuation

Global Medical Assistance

Medical assistance is always available anywhere in the world. If you lose your medicine or require medical treatment we strongly recommend contacting us first.

We can provide the following services:: Medical advice on the phone; Dispatch of doctors; Arrangement of hospital admission; Emergency medical evacuation; Emergency medical repatriation; Compassionate Visit; Arrangement of accommodation for convalescence; Introduction and recommendation of medical institutions; Guarantee and/or disbursements of medical expenses and follow-up observation; Arrangement for delivery of essential drugs and medical supplies; Repatriation of Mortal Remains; Repatriation of Minor Children

We provide communication and information for above services, and cardholders will take the cost in merchant side.

Especially, Diamond cardholders can enjoy free assistance service.

Detailed service items and coverage limits as follows:

Service Items	Limitation of Coverage（RMB）
Emergency medical evacuation and repatriation	2,000,000
Repatriation of Mortal Remains	2,000,000
Compassionate Visit	15,000
Funeral by relative	10,000
Repatriation of Minor Children	10,000
Emergency early return	10,000
Arrangement of Accommodation for Convalescence	10,000

Note：The above services may vary due to different card issuing markets and issuers.

For more details, please refer to the terms and conditions as stipulated by the issuing bank.

Service Hotline, Email, H5 Access

Country	24*7 Hotline	Overseas call	Email address	Website
Hong Kong, China	852-2169 0108		premiumhk@unionpayintl.com	NA
Macau, China	853-6262 6324		premiumhk@unionpayintl.com	NA
Cambodia	1800-201-352	+1-408-351-0339	upi.cambodia@axa-assistance.com.cn	https://upigcas.axa-assis tance.com.cn/?region=kh
Georgia	0800-008-025	+1-408-351-2821	upi.georgia@axa-assistance.com.cn	https://upigcas.axa-assis tance.com.cn/?region=ge
Indonesia	0018-0306-5141	+1-408-351-0735	upi.indonesia@axa-assistance.com.cn	https://upigcas.axa-assis tance.com.cn/?region=id
Malaysia	1800-813-692	+1-408-351-3196	upi.malaysia@axa-assistance.com.cn	https://upigcas.axa-assis tance.com.cn/?region=my
Philippines	1800-1118-0012 (PLDT) 1800-8441-0931 (GLOBE)	+1-408-351-0766	upi.philippines@axa-assistance.com.cn	https://upigcas.axa-assis tance.com.cn/?region=ph
Portugal	800-210-324	+1-408-351-8527	upi.portugal@axa-assistance.com.cn	https://upigcas.axa-assis tance.com.cn/?region=por
Singapore	800-4922-471	+1-408-351-1676	upi.singapore@axa-assistance.com.cn	https://upigcas.axa-assis tance.com.cn/?region=sg
Thailand	1800-012-310	+1-408-351-0826	upi.thailand@axa-assistance.com.cn	https://upigcas.axa-assis tance.com.cn/?region=th
Ukraine	0800-504-228	+1-408-351-8367	upi.ukraine@axa-assistance.com.cn	https://upigcas.axa-assis tance.com.cn/?region=ukr
Vietnam	12280369 (VIETTEL) 121020176 (MOBIFONE) 12032517 (VNPT)	+1-408-351-0337	upi.vietnam@axa-assistance.com.cn	https://upigcas.axa-assis tance.com.cn/?region=vn
South Korea	080-880-0273	+1-408-351-3837	upi.korea@axa-assistance.com.cn	https://upigcas.axa-assis tance.com.cn/?region=KR
Kazakhstan	8-800-080-8247	+1-626-507-3786	upi.kazakhstan@axa-assistance.com.cn	https://upigcas.axa-assis tance.com.cn/?region=KZ
Laos	001 408 351 0217	+1-408-351-217	upi.laos@axa-assistance.com.cn	https://upigcas.axa-assis tance.com.cn/?region=LA
Myanmar	08008008046(MPT) 001-408-351-0917 (TELENOR,OREDOO,MYTEL)	+1-408-351-0917	upi.myanmar@axa-assistance.com.cn	https://upigcas.axa-assis tance.com.cn/?region=MM
Canada	1-855-920-4086	+1-604-227-6828	upi.canada@axa-assistance.com.cn	https://upigcas.axa-assis tance.com.cn/?region=CA

Note:Please dial the relevant service line number as indicated as your card issuance country.