Service Hotline

The UnionPay local 24H service hotline provides cardholders with numerous services, such as overseas transaction information, enquiries, managing situations where an ATM has taken a card and promotion information inquiries. The UnionPay Hotline service allows cardholders to use their UnionPay cards safely and easily when travelling overseas.
Overseas Service Hotline

  • Hong Kong

    001-800-800-95516

    800-967-222

  • Macao

    0800-801

  • Taiwan

    00-800-800-95516

    00-801-863-287

  • Japan

    0034-800-800-287

  • Korea

    001-800-800-95516

    (Korea Telecom supplier)

    002-800-800-95516

    (DACOM supplier only)

    0079-814-800-7159

  • Singapore

    001-800-800-95516 (landline call only)

  • Malaysia

    1-800-813-410

  • Thailand

    001-800-800-95516

    0018-001-2066-5999

  • Vietnam

    120-11581

  • Philippines

    00-800-800-95516

  • Indonesia

    001-803-442-279(INDOSAT supplier only)

    007-803-011-0893(PTT Telkom supplier only)

  • UAE

    800-044-49630

  • Brunei

    801-4230（Landline Only）

  • Italy

    00-800-800-95516
    800-873-045

  • Turkey

    00-800-4488-29912

  • France

    00-800-800-95516
    0-800-905-942

  • Poland

    00-800-800-95516

  • Ireland

    00-800-800-95516

  • UK

    00-800-800-95516

  • Sweden

    00-800-800-95516

  • Czech Republic

    00-800-800-95516（Landline Only）

  • Denmark

    00-800-800-95516

  • Austria

    00-800-800-95516

  • Greece

    00-800-4414-9913

  • Switzerland

    00-800-800-95516
    0-800-561-481

  • Luxembourg

    00-800-800-95516（Landline Only）

  • Germany

    00-800-800-95516
    0-800-000-7224

  • Belgium

    00-800-800-95516(landline call only)

  • Hungary

    00-800-800-95516

  • Slovakia

    00-800-800-95516(landline call only)

  • Norway

    00-800-800-95516

  • Russia

    810-800-800-95516

  • Iceland

    00-800-800-95516

  • Portugal

    001-800-800-95516

  • Spain

    00-800-800-95516