Global Medical and Travel Assistance
01
Travel assistance is always available for you anywhere in the world. If you require language assistance, help with lost passports or are in an emergency situation, we can assist you. Global Travel Assistance can help in any of these circumstances:
Pre-Trip Information &
Assistance
Emergency message transmission
Delayed and lost baggage
Lost passports
Emergency legal aid
Early return/trip continuation
Urgent interpretation service
02
Medical assistance is always available anywhere in the world. If you lose your medicine or require medical treatment we strongly recommend contacting us first.
Medical advice on the phone
Dispatch of doctors
Arrangement of hospital
admission
Emergency medical evacuation
Emergency medical repatriation
Compassionate Visit 
Arrangement of accommodation for
convalescence
Introduction and recommendation of
medical institutions
Guarantee and/or disbursements of
medical expenses and follow-up observation
Arrangement for delivery of essential
drugs and medical supplies
Repatriation of Mortal Remains
Repatriation of Minor Children
We provide communication and information for above services, and cardholders will take the cost in merchant side.
Especially, Diamond cardholders can enjoy free assistance service.
Detailed service items and coverage limits as follows:
| Service Items | Limitation of Coverage（RMB） |
| Emergency medical evacuation and repatriation | 2,000,000 |
| Repatriation of Mortal Remains | 2,000,000 |
| Compassionate Visit | 15,000 |
| Funeral by relative | 10,000 |
| Repatriation of Minor Children | 10,000 |
| Emergency early return | 10,000 |
| Arrangement of Accommodation for Convalescence | 10,000 |
Note：The above services may vary due to different card issuing markets and issuers.
For more details, please refer to the terms and conditions as stipulated by the issuing bank.
Service Hotline, Email, H5 Access
ATM Query
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